Returns & Refund Policy

At Comfilar Grounding, we stand by the quality of our products. If for any reason you are not completely satisfied, we offer a 90-Day Money Back Guarantee to give you peace of mind with your purchase.

90-Day Money Back Guarantee

  • You have 90 days from the date of delivery to return your item for a full refund.

  • To be eligible, the item must be in good condition and in its original packaging.

To start a return, please contact us at support@comfilargrounding.com with your order number. We will provide you with detailed return instructions.

Refunds will always be processed via the original payment method used during checkout.

Please note: The customer is responsible for the cost of return shipping. We recommend using a tracked service and keeping your tracking number until your refund has been processed.

Faulty, Damaged, or Incorrect Items

If you receive a product that is faulty, damaged, or incorrect, please notify us immediately at support@comfilargrounding.com including your order number and a photo of the issue.

  • We will gladly replace the item at no additional cost to you.

Order Cancellations

If you wish to cancel your order after completing payment, please contact us as soon as possible.

  • Orders are typically shipped within 1–2 business days.

  • If your order has already been dispatched, cancellation is no longer possible. In this case, you will need to return the item once received in order to obtain a refund.

Change of Mind / Exchanges

  • For change of mind or exchanges, please contact us within the 90-day money-back period.

  • We cannot accept returns outside of this timeframe.

  • Due to hygiene reasons, only unused products can be returned or exchanged.

Lost or Missing Orders

If your tracking number shows your order as delivered but you have not received it, please contact us within 7 days of the delivery date.

  • We will investigate and may issue a refund or replacement on a case-by-case basis.

Refund Processing Time

  • Once we receive your return, we aim to process refunds within 1 business day.

  • Depending on your bank, please allow 3–7 business days for the refund to appear in your account.